Property Operations Consultancy

Your Properties Run.
Your Operations Don't.

We fix the workflows between your tenants, your vendors, and your ledger — so you stop losing revenue to process gaps.

See How We'd Fix YoursNo commitment — 20-min diagnostic call
14,200+
Doors Optimized
6
Specialist Verticals
~9 wks
Avg. Time to Clarity
Streamlined State
Tenant RequestSubmitted & loggedWork OrderAuto-assigned to vendorVendor CompletionConfirmed + invoicedLedger SyncCAM reconciledResolvedEvery step documentedAuto-capturedin Yardi
Typical 9-day cycle → 3 days
◈CAM Reconciliation
◈Lease Workflow Redesign
◈Vendor SLA Systems
◈Yardi Configuration
◈Work Order Triage
◈MRI Integration
◈Maintenance Dispatch
◈Revenue Reconciliation
◈AppFolio Migration
◈Portfolio Audit
◈CAM Reconciliation
◈Lease Workflow Redesign
◈Vendor SLA Systems
◈Yardi Configuration
◈Work Order Triage
◈MRI Integration
◈Maintenance Dispatch
◈Revenue Reconciliation
◈AppFolio Migration
◈Portfolio Audit
01Lease Administration

Rachel Moreno

Lease Administration Lead

  • 14 years in commercial & residential lease ops
  • Former VP Lease Admin, Greystar regional division
  • Yardi Voyager certified, MRI proficient
  • Managed lease portfolios up to 3,200 units

"A lease is a contract. A lease workflow is a promise you make to yourself to actually execute it."

23 days
Before
6 days
After

Average lease execution cycle

BEFORE
AFTER
Lease Signed
Paper + email
Manual Entry
3 systems, no sync
Commencement?
Check the spreadsheet
Billing Starts
Sometimes wrong date
Avg. 23 days · 4 errors/qtr
Lease Signed
Digital + auto-captured
Auto-Sync
Yardi + MRI, instant
Commencement
Auto-calculated, flagged
Billing Starts
Correct, on-time
Avg. 6 days · 0 errors

"Rachel found three rent commencement errors in our first portfolio review that had been bleeding $4,200/month for over a year."

Marcus Tillman
Tillman Property Group · 1,400 doors
Clients includeGreystarLincoln PropertyCushman & WakefieldJLL
02Maintenance Operations

Derek Osei

Maintenance Operations Specialist

  • 11 years streamlining maintenance dispatch & vendor networks
  • Built work-order triage systems for 6 regional operators
  • AppFolio, Buildium, and ServiceTrade expert
  • Reduced average vendor invoice disputes by 68% across clients

"Deferred maintenance is just future emergency spend with interest. The system should make doing the right thing the easy thing."

11 days
Before
3 days
After

Average work-order resolution time

BEFORE
AFTER
Resident Calls
No ticket created
Coordinator Texts
Vendor #1, no answer
Vendor Assigned
Day 4, no SLA
Work Done?
Nobody knows
11 days avg · 40% past SLA
Resident Submits
Portal, auto-ticket
Triage & Route
Priority + vendor match
Vendor Dispatched
Same day, SLA set
Confirmed Done
Photo + sign-off
3 days avg · 8% past SLA

"Derek rebuilt our vendor routing in five weeks. We went from 40% of work orders past SLA to under 8%. Our residents noticed before we did."

Priya Chandrasekaran
Meridian Residential · 2,100 doors
Clients includeAIMCOEquity ResidentialCamden PropertyUDR
03Financial Reconciliation

Claudia Ferreira

Financial Reconciliation Director

  • CPA, 16 years in real estate accounting & CAM audit
  • Recovered $2.1M in unbilled CAM across 8 portfolio reviews
  • Expert in GAAP lease accounting (ASC 842)
  • Specializes in triple-net lease reconciliation disputes

"CAM reconciliation errors don't disappear — they compound. Every billing cycle you skip is another quarter of lost leverage."

$186K
Before
$0
After

Unbilled CAM recovered in first 90-day engagement

BEFORE
AFTER
Year-End
CAM pool assembled
Manual Calc
Excel, 3 versions
Tenant Bills
Sent late, disputed
Write-offs
Unbilled recoveries lost
$186K avg unbilled/yr
Year-End
CAM pool assembled
Automated Calc
Lease-linked, audited
Tenant Bills
On-time, documented
Full Recovery
Prior years reviewed
$0 unbilled · disputes –74%

"Claudia found $94K in recoverable CAM from the prior two years that our previous accountant had missed entirely. The engagement paid for itself in week three."

Jonathan Beckett
Beckett Commercial Partners · 890 doors
Clients includeCBREColliersAvison YoungNewmark
04Technology Integration

Aisha Kowalski

Technology Integration Architect

  • 9 years connecting property management stacks
  • Yardi, RealPage, AppFolio, MRI implementation specialist
  • Built data pipelines for operators from 500 to 5,000 doors
  • Zero-downtime migration record across 14 platform transitions

"The whiteboard and the software should say the same thing. If they don't, you don't have a tech problem — you have a process problem wearing a tech costume."

4 systems
Before
1 source of truth
After

Data reconciliation across disconnected platforms

BEFORE
AFTER
Yardi
Leases, partial
manual export
Whiteboard
Maintenance status
phone calls
Excel
CAM calculations
email
Accounting
Re-keyed monthly
4 systems · no single truth
Yardi
Master system
live API sync
Work Order Hub
Integrated, real-time
auto-post
CAM Engine
Lease-linked calc
auto-reconcile
Accounting
Live, zero re-keying
1 source of truth · automated

"Aisha mapped our entire data flow in two days and had a migration plan on paper by Friday. Six weeks later we closed our last spreadsheet for good."

Brandon Whitfield
Whitfield Development Group · 3,400 doors
Clients includeYardiRealPageAppFolioMRI Software
Ready to Untangle Yours?

Your operation has the same
problems we've already solved.

See How We'd Fix Yours

20-minute diagnostic call · No commitment

Currently optimizing operations across 14,200 doors
Join them