Property Operations Consultancy

Your Properties Run.
Your Operations Don't.

We fix the workflows between your tenants, your vendors, and your ledger — so you stop losing revenue to process gaps.

See How We'd Fix YoursNo commitment — 20-min diagnostic call
14,200+
Doors Optimized
6
Specialist Verticals
~9 wks
Avg. Time to Clarity
Streamlined State
Tenant RequestSubmitted & loggedWork OrderAuto-assigned to vendorVendor CompletionConfirmed + invoicedLedger SyncCAM reconciledResolvedEvery step documentedAuto-capturedin Yardi
Typical 9-day cycle → 3 days
CAM Reconciliation
Lease Workflow Redesign
Vendor SLA Systems
Yardi Configuration
Work Order Triage
MRI Integration
Maintenance Dispatch
Revenue Reconciliation
AppFolio Migration
Portfolio Audit
CAM Reconciliation
Lease Workflow Redesign
Vendor SLA Systems
Yardi Configuration
Work Order Triage
MRI Integration
Maintenance Dispatch
Revenue Reconciliation
AppFolio Migration
Portfolio Audit
01Lease Administration

Rachel Moreno

Lease Administration Lead

  • 14 years in commercial & residential lease ops
  • Former VP Lease Admin, Greystar regional division
  • Yardi Voyager certified, MRI proficient
  • Managed lease portfolios up to 3,200 units

"A lease is a contract. A lease workflow is a promise you make to yourself to actually execute it."

23 days
Before
6 days
After

Average lease execution cycle

BEFORE
AFTER
Lease Signed
Paper + email
Manual Entry
3 systems, no sync
Commencement?
Check the spreadsheet
Billing Starts
Sometimes wrong date
Avg. 23 days · 4 errors/qtr
Lease Signed
Digital + auto-captured
Auto-Sync
Yardi + MRI, instant
Commencement
Auto-calculated, flagged
Billing Starts
Correct, on-time
Avg. 6 days · 0 errors

"Rachel found three rent commencement errors in our first portfolio review that had been bleeding $4,200/month for over a year."

Marcus Tillman
Tillman Property Group · 1,400 doors
Clients includeGreystarLincoln PropertyCushman & WakefieldJLL
02Maintenance Operations

Derek Osei

Maintenance Operations Specialist

  • 11 years streamlining maintenance dispatch & vendor networks
  • Built work-order triage systems for 6 regional operators
  • AppFolio, Buildium, and ServiceTrade expert
  • Reduced average vendor invoice disputes by 68% across clients

"Deferred maintenance is just future emergency spend with interest. The system should make doing the right thing the easy thing."

11 days
Before
3 days
After

Average work-order resolution time

BEFORE
AFTER
Resident Calls
No ticket created
Coordinator Texts
Vendor #1, no answer
Vendor Assigned
Day 4, no SLA
Work Done?
Nobody knows
11 days avg · 40% past SLA
Resident Submits
Portal, auto-ticket
Triage & Route
Priority + vendor match
Vendor Dispatched
Same day, SLA set
Confirmed Done
Photo + sign-off
3 days avg · 8% past SLA

"Derek rebuilt our vendor routing in five weeks. We went from 40% of work orders past SLA to under 8%. Our residents noticed before we did."

Priya Chandrasekaran
Meridian Residential · 2,100 doors
Clients includeAIMCOEquity ResidentialCamden PropertyUDR
03Financial Reconciliation

Claudia Ferreira

Financial Reconciliation Director

  • CPA, 16 years in real estate accounting & CAM audit
  • Recovered $2.1M in unbilled CAM across 8 portfolio reviews
  • Expert in GAAP lease accounting (ASC 842)
  • Specializes in triple-net lease reconciliation disputes

"CAM reconciliation errors don't disappear — they compound. Every billing cycle you skip is another quarter of lost leverage."

$186K
Before
$0
After

Unbilled CAM recovered in first 90-day engagement

BEFORE
AFTER
Year-End
CAM pool assembled
Manual Calc
Excel, 3 versions
Tenant Bills
Sent late, disputed
Write-offs
Unbilled recoveries lost
$186K avg unbilled/yr
Year-End
CAM pool assembled
Automated Calc
Lease-linked, audited
Tenant Bills
On-time, documented
Full Recovery
Prior years reviewed
$0 unbilled · disputes –74%

"Claudia found $94K in recoverable CAM from the prior two years that our previous accountant had missed entirely. The engagement paid for itself in week three."

Jonathan Beckett
Beckett Commercial Partners · 890 doors
Clients includeCBREColliersAvison YoungNewmark
04Technology Integration

Aisha Kowalski

Technology Integration Architect

  • 9 years connecting property management stacks
  • Yardi, RealPage, AppFolio, MRI implementation specialist
  • Built data pipelines for operators from 500 to 5,000 doors
  • Zero-downtime migration record across 14 platform transitions

"The whiteboard and the software should say the same thing. If they don't, you don't have a tech problem — you have a process problem wearing a tech costume."

4 systems
Before
1 source of truth
After

Data reconciliation across disconnected platforms

BEFORE
AFTER
Yardi
Leases, partial
manual export
Whiteboard
Maintenance status
phone calls
Excel
CAM calculations
email
Accounting
Re-keyed monthly
4 systems · no single truth
Yardi
Master system
live API sync
Work Order Hub
Integrated, real-time
auto-post
CAM Engine
Lease-linked calc
auto-reconcile
Accounting
Live, zero re-keying
1 source of truth · automated

"Aisha mapped our entire data flow in two days and had a migration plan on paper by Friday. Six weeks later we closed our last spreadsheet for good."

Brandon Whitfield
Whitfield Development Group · 3,400 doors
Clients includeYardiRealPageAppFolioMRI Software
Ready to Untangle Yours?

Your operation has the same
problems we've already solved.

See How We'd Fix Yours

20-minute diagnostic call · No commitment

Currently optimizing operations across 14,200 doors
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